Refund policy

Return & Refund Policy

At HalaSouq.shop, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review the following return and refund terms.

Returns

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The product is returned with its original packaging, tags, and accessories where applicable.

  • The item is not damaged due to misuse, improper handling, or normal wear and tear.

  • The product is not a non-returnable item as described below.

To request a return, contact us at thehalasouq@gmail.com with your order number, details of the product, and the reason for the return. We may request photographs or additional information to assess the issue.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.

Please provide clear photographs or videos of the product and packaging when contacting us.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where applicable. The time required for the funds to appear in your account may depend on your payment provider or bank.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including products that are:

  • Used, damaged, or altered after delivery.

  • Missing original packaging or accessories.

  • Clearly marked as non-returnable at the time of purchase.

  • Returned after the applicable return period.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of returning an item.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Contact

For return or refund requests, contact:

Email: thehalasouq@gmail.com
Phone: +44 7405 982746

HalaSouq.shop reserves the right to assess each return request in accordance with this policy and applicable consumer protection laws.