Shipping policy

Shipping Policy

Last Updated: September 18, 2026

At HalaSouq.shop, we aim to process and deliver your orders as efficiently as possible.

Order Processing

Orders are generally processed after successful confirmation of the order and payment, where applicable.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

Delivery Times

Estimated delivery times may vary depending on your delivery location, shipping method, product availability, courier services, customs procedures, and other factors.

Any delivery estimate displayed during checkout or on the product page is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Shipping Confirmation and Tracking

Where tracking is available, you may receive shipping confirmation and tracking information once your order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Customs and Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Delayed or Lost Orders

If your order is delayed, please contact us so we can assist with checking the shipment status.

Delivery delays may occur due to circumstances beyond our reasonable control, including courier delays, customs processing, severe weather, public holidays, or other logistical disruptions.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipment where available.